Mindfulness4dogs
Private Training, Behavioural Services & Workshop Agreement
This Policy applies to all in-person and live behavioural services including:
1. Deposits
All private services require a non-refundable deposit to secure the appointment.
Deposits:
2. Payment for Services
Balance payments may be made via:
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Stripe (credit/debit)
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bank transfer
When paying by bank transfer, clients must notify the trainer once payment is made (via the client portal or consultation page). Failure to notify may delay scheduling or follow-up.
3. Cancellations & Rescheduling
If a client cannot attend a booked session, a minimum of 72 hours’ notice is required to reschedule.
Where at least 72 hours’ notice is provided:
If less than 72 hours’ notice is provided, Mindfulness4dogs may retain the full session fee.
Repeated rescheduling may require review of booking eligibility.
4. No-Shows
If a client:
the full session fee is forfeit and no refund will be issued, including sessions paid in full.
5. Workshops & Group Events (Non-Refundable)
Workshop and group event bookings are non-refundable.
Places are limited and purchasing a spot prevents others from attending. If a client cannot attend, their place may be transferred to another attendee with prior notice, but no refunds or credits are provided.
6. Travel Fees
Travel fees for private services are calculated based on location and are:
7. Exceptions & Welfare Situations
Mindfulness4dogs may, at its discretion, consider rescheduling (not refunding) in situations involving:
Proof may be requested in cases of repeated rescheduling.
8. Health & Safety Compliance
Mindfulness4dogs operates under obligations set out in the Health and Safety at Work Act 2015 (HSWA).
Clients must comply with the Health & Safety Fragrance & VOC Policy, including maintaining a fragrance-free and safe training environment during in-person sessions.
Failure to comply may result in:
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refusal to enter the premises
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termination of the session
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rescheduling at the trainer’s discretion
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forfeiture of session fees
Full details are outlined in the Health & Safety Policy document.
9. Child Safety
Parents and caregivers retain full responsibility for supervising children during sessions.
All child participation must comply with the Child Safety Policy
Mindfulness4dogs reserves the right to pause, modify, or terminate a session if safety is compromised. Session fees remain payable in such instances.
10. Behavioural Outcomes
Because canine behaviour is influenced by genetics, health, environment, learning history, and owner compliance, results cannot be guaranteed.
Refunds are not issued for perceived lack of behavioural progress.
11. Consumer Rights (NZ Context)
Nothing in this Policy affects rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
